What does the term "crew resource management" (CRM) refer to?

The term "crew resource management" (CRM) is focused on enhancing safety and efficiency in flight operations through better communication, teamwork, and decision-making among flight crews. It encompasses a variety of training and procedural methodologies designed to improve interpersonal dynamics and manage resources effectively during flight operations.

CRM training equips crew members with skills to recognize and mitigate human factors that can lead to errors, emphasizing the importance of open communication, assertiveness, and collaborative problem-solving. This is crucial in the aviation environment, where quick decision-making and proper coordination can make significant differences in the outcome of various flight scenarios.

The other options address different aspects of aviation but do not capture the essence of CRM. Securing luggage is related to cargo handling, maintenance procedures focus on the technical upkeep of aircraft, and emergency evacuation is about safety protocols during crises. While all these elements are vital to aviation safety, they do not engage with the interactive and psychological dimensions that CRM specifically targets.